US-based healthcare navigation company Castlight Health has launched a 24/7 virtual urgent care solution, enhancing its healthcare benefits navigation app with new integration.
The new service aims to address existing limitations in virtual care through a unified and high-quality care experience accessible to members anytime, anywhere.
The virtual urgent care solution, powered by Fabric, integrates seamlessly into Castlight Health’s app, ensuring continuity of care and a cohesive member experience.
It allows the members to access chat-based visits with physicians and nurse practitioners, providing high-quality care for cold and flu, skin issues, travel sickness, and other conditions.
Castlight Health’s parent company apree health CEO Jonathan Porter said: “We’re making it easier for employees to get care when and where they need it, and ensuring that their care journey is coordinated, high-quality and seamlessly connected to the broader healthcare ecosystem.
“We are committed to offering best-in-class technology inside a seamless member experience, and we will continue to lean into a partner marketplace when we believe it can help us achieve this goal and accelerate value for our clients.”
Castlight’s virtual urgent care allows members to connect with providers in under five minutes, with appointments available 24/7, 365 days a year.
The service supports video, phone, and chat-based visits, ensuring timely and high-quality care through Fabric’s technology.
The initiative is part of Castlight’s investment in its partnership marketplace, designed to deliver a wide range of high-quality solutions that integrate into the Castlight app.
Its virtual urgent care service has been tested by several companies and is now commercially available nationwide, providing a streamlined approach to virtual healthcare.
Fabric CEO Aniq Rahman said: “Fabric is proud to partner with Castlight to power on-demand virtual urgent care access for millions of lives across America’s leading employers and health plans.
“By guiding members to the most effective and efficient care modalities—whether asynchronous, video, voice or chat—we’re making high-quality care more accessible than ever.
“This partnership ensures members can connect with trusted providers and receive the care they need within minutes.”
