US-based primary care practice America’s Family Doctors has integrated healow Genie, an AI-driven contact centre solution offered by eClinicalWorks, to transform patient care.
Based in Tennessee, America’s Family Doctors operates as a Patient-Centred Medical Home (PCMH) practice, offering primary care, urgent care, and speciality services.
By adopting healow Genie’s advanced technology, America’s Family Doctors will enhance patient communication, optimise appointment scheduling, and provide health information.
Healow Genie is an AI-powered contact centre solution that includes patient self-service options, intelligent assistance, automated after-hours services, and marketing campaigns.
With healow Genie, America’s Family Doctors will continue to leverage advanced solutions to significantly enhance healthcare standards and healthcare experience for patients.
America’s Family Doctors founder and medical director Steve Samudrala said: “We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients.
“As a PCMH-certified practice, we are dedicated to leveraging advanced technologies like healow Genie to enhance patient engagement, simplify appointment scheduling, and ensure continuous access to vital health information.
“Alongside healow Genie, innovative healow products such as healow Chatbot and healow Open Access further empower us to offer seamless patient communication and convenient appointment scheduling options.”
Founded in 1999, eClinicalWorks has evolved from digitising paper charts to providing cloud-based electronic health records and practice management solutions.
The company supports ambulatory practices, specialists, health centres, urgent care facilities, and hospital systems in managing revenue cycles and patient relationships.
Healow Genie, an EHR-agnostic, AI-powered contact centre solution, enhances patient engagement by offering 24/7 access to health information via voice call, text, or chatbot.
Its comprehensive features improve patient satisfaction, reduce administrative burdens on staff, and lower operational costs.
eClinicalWorks CEO and co-founder Girish Navani said: “With the integration of healow Genie, we are incredibly excited to transform patient communication and empower healthcare practices like America’s Family Doctors.
“With AI-powered technology like healow Genie, we want to elevate the patient journey, drive operational effectiveness, and support the practice’s growth.
“By enhancing healthcare information accessibility, simplifying appointment scheduling, and improving the overall patient experience, eClinicalWorks and healow Genie are ready to make a significant impact at America’s Family Doctors.”
