US-based digital health company Sword Health has launched Sword Intelligence, a new division aimed at transforming healthcare operations through AI solutions.
The move seeks to help providers, payers, and governments in managing critical workflows, easing administrative burdens, and enhancing patient care.
Sword Intelligence emerged from Sword Health’s internal need to efficiently manage care for over 500,000 members.
The division offers AI solutions that streamline non-clinical workflows such as enrolment, triage, eligibility checks, and high-risk member outreach.
While Sword’s AI Care specialist, Phoenix, focuses on clinical care delivery, Sword Intelligence introduces agents specialised in care management.
The capabilities are now available to external organisations, allowing them to utilise the AI platform that revolutionised Sword Health’s operations.
Sword Intelligence provides modular AI care managers that integrate with existing teams and infrastructure, offering a path to scale care, improve efficiency, and reduce costs while maintaining the human touch.
Sword Health founder and CEO Virgilio Bento said: “Sword Intelligence began as an internal initiative to address Sword Health’s own operational challenges in delivering care more efficiently.
“Currently, many healthcare processes rely on labour-intensive methods that are not scalable, creating significant barriers to access.
“After improving our own operations and supporting over half a million members, it became clear that the AI internal solutions we developed could help other healthcare organisations overcome these inefficiencies, reduce administrative burdens, and improve patient care.
“By automating these processes, clinicians can focus more on their patients, ensuring better outcomes. This is the next step in our mission to make high-quality healthcare more accessible and efficient.”
Operating as a startup within Sword Health, Sword Intelligence has its own dedicated team, roadmap, and go-to-market strategy.
This structure enables it to swiftly address healthcare’s operational challenges with modular AI solutions across various domains.
By automating high-volume tasks like scheduling, triage, and follow-up coordination, Sword Intelligence helps reduce administrative burdens and improve efficiency.
Its solutions are designed to integrate seamlessly into existing systems, meeting HIPAA, HITRUST, and SOC 2 standards for security and compliance.
Bento added: “Sword Intelligence moves beyond automation and transforms healthcare workflows to expand access, reduce costs, and enhance patient outcomes.
“We’re not just offering AI tools; we’re partnering with healthcare organisations to co-develop tailored solutions that create real, lasting impact. A key part of this is how our AI learns faster through real-world usage.
“Our clinical operations teams, who interact with the system daily, continually flag edge cases, provide valuable feedback, and help us refine our models to be smarter, safer, and more effective over time.”
