US-based patient scheduling platform Relatient has introduced Dash Direct, an intelligent open scheduling API platform designed to enhance patient interactions.
The solution automates and manages scheduling within existing technology frameworks, regardless of the practice management or EMR vendor in use.
Dash Direct empowers organisations to automate essential scheduling functions across multiple patient access channels.
The functions include intelligent appointment cancellations, rescheduling, and new appointment bookings, without needing staff involvement.
Relatient CEO Jeff Gartland said: “We hear all the time from our clients that the simplest appointment and administrative tasks collectively take up most of their staff’s time.
“Dash Direct opens a new toolkit, enabling healthcare organizations to solve that problem through better interoperability across every point of patient access.
“Our early adopters using Dash Direct have become incredibly creative, especially once they understand they can now deploy a wide range of scheduling-related functionality virtually anywhere within their operations.”
The manual tasks related to patient interactions can overwhelm organisations, hindering staff from focusing on more valuable patient interactions, care, or operational duties.
For patients, it often results in long hold times, multiple phone calls, and limited scheduling convenience, leading to frustration and delays in receiving care.
Dash Direct allows patients to independently manage appointment bookings through existing technologies, including virtual agents, reminder tools, mobile apps, and online chatbots.
Also, the solution integrates across multiple digital access points to automate intelligent scheduling within organisations.
Its key features include virtual agents that allow patients to book, reschedule, and update information independently, reducing inbound calls and manual data entry.
The tool’s AI-enabled chatbots are seamlessly integrated into existing systems to automate scheduling functions.
Its referral scheduling and management feature enables third parties to schedule patients in real-time, eliminating manual follow-ups and reducing patient leakage.
Dash Direct streamline revenue cycle processes with its financial clearance feature, which automates insurance verification and updates.
In addition, the tool offers 24/7 virtual care by converting triaged patients into booked appointments within virtual care platforms.
Relatient developed Dash Direct based on its intelligent scheduling platform, to ensure accuracy and efficiency by adhering to provider scheduling rules and preferences.
Dash Direct offers out-of-the-box deployments with various leading healthcare vendors, simplifying the adoption of advanced scheduling automation, said the company.
Last month, Relatient partnered with HURT!, a mobile app connecting patients with experts, to create new, unmatched access and user experience for orthopaedic patients.
