US-based healthcare revenue cycle management (RCM) solutions provider Omega Healthcare has expanded its collaboration with Microsoft to enhance AI capabilities in RCM.
By integrating Microsoft Azure’s AI models through Azure AI Foundry with Omega’s Digital Platform (ODP), Omega Healthcare has launched over 20 AI solutions.
The advancements aim to optimise healthcare organisations’ revenue cycle operations and improve financial performance.
Omega Healthcare has been partnering with Microsoft from 2023 and has implemented these solutions using intelligent automation within its ODP framework.
The integration helps healthcare organisations automate complex workflows, such as correspondence processing, appeal filing, denial management, and call centre support.
It also helps healthcare organisations increase their accuracy, compliance, and profitability.
Omega Healthcare CEO and co-founder Anurag Mehta said: “By combining the strength of our RCM and healthcare expertise with Microsoft’s advanced large language models, we are unlocking new efficiencies, previously considered by the market as too complex to automate.
“We are bringing scalable, tech-enabled services without requiring healthcare leaders to take on large, risky technology investments, freeing them up to focus on what matters most – delivering exceptional patient care.
“The possibilities are endless as we continue building new AI-powered capabilities across the healthcare ecosystem in collaboration with Microsoft and our customers. We are thrilled to be a pioneer in driving RCM transformation.
“Our customers are already experiencing the benefits of generative and agentic AI and are excited about future developments as we work together and continue to innovate.”
The AI solutions leverage Microsoft Azure’s automation engines, integrated across the ODP, to support the entire revenue cycle: patient access, mid-cycle operations, and back-end processes.
The modules combine Azure AI Foundry’s advanced models with Omega’s expertise to automate tasks like medical coding.
Also, they integrate with ODP’s AI/ML models for services such as clinical documentation improvement and denials management.
Omega Healthcare’s ODP can automate routine tasks, including standard denial processes, evidence retrieval, and appeal submission.
The advancements resulted in up to 75% reductions in accounts receivable follow-up days, faster resolution times, and improved compliance.
In addition, Omega Healthcare has launched solutions for payers, enhancing retrospective HCC coding automation and deploying solutions for data curation in life sciences.
Microsoft Worldwide Healthcare General Manager Elena Bonfiglioli said: “Omega Healthcare is one of the most innovative partners we’ve worked with in applying Microsoft Azure AI Foundry capabilities – including Azure OpenAI in Foundry Models – to revenue cycle management and other real-world healthcare challenges.
“Their ability to translate AI innovation into practical, high-impact solutions across the entire revenue cycle and beyond, has positioned them as a clear leader in tech-enabled RCM transformation.”
