Middlesex-London Paramedic Service (MLPS) has adopted the ImageTrend Platform to enhance patient care through improved documentation and data insights.
ImageTrend Platform aims to streamline clinical documentation and align data with provincial standards, facilitating better decision-making and operational performance.
The solution will enable MLPS to simplify data collection in the field, ensuring consistent reporting and unlocking real-time analytics.
Its capabilities will support operational decisions and system-wide quality initiatives, enhancing the overall efficiency of the service.
Middlesex-London Paramedic Service’s paramedic services director Adam Bennett said: “After a thorough evaluation, we believe ImageTrend offers the right combination of innovation and support to meet the unique needs of MLPS.
“We’re looking forward to building a successful partnership.”
Serving the County of Middlesex and the City of London, MLPS operates from 13 strategically located stations.
It provides 24-hour emergency and non-emergency care, supported by over 450 professionals, including paramedics, supervisors, and administrative staff.
MLPS is now part of a growing number of paramedic services in Ontario using ImageTrend’s all-in-one platform.
The adoption aligns with the Ontario Ambulance Documentation Standards (OADS v4.0), introduced by the Ministry of Health in 2025.
The OADS v4.0 guides ambulance call report documentation and submission.
Established in 1998, ImageTrend serves over 3,100 customers, including 20,000 agencies across fire, emergency medical services, and hospital segments.
The company leverages its industry expertise and advanced analytics to help clients streamline operations and improve outcomes.
ImageTrend president and CEO Patrick Sheahan said: “Partnering with MLPS builds on our commitment to helping Canadian paramedic services document care efficiently and put their data to work.
“We look forward to supporting their team with a platform designed to meet today’s needs and adapt to what’s next.”
