Maryland Endocrine has partnered with eClinicalWorks to integrate the latter’s AI-powered contact centre solution, healow Genie, into its operations.
The collaboration aims to revolutionise patient communication by providing 24/7 access to essential health information through text, chatbots, and voice calls.
healow Genie is an EHR-agnostic solution designed to improve patient engagement by enhancing communication and streamlining healthcare processes.
The solution will manage tasks such as appointment scheduling, bill payments, and medication refills, significantly transforming patient experiences.
By integrating this AI-powered contact centre, Maryland Endocrine aims to deliver an improved healthcare journey for its patients.
Maryland Endocrine practice administrator Kimberly Stahl said: “We’re thrilled to harness the capabilities of healow Genie to efficiently manage our high call volume, optimize operational workflows, and provide swift and personalised assistance.
“healow Genie’s multilingual capability will help us overcome language barriers. Its personable demeanour and its role in reducing patient wait times will streamline our day-to-day operations.
“Currently, we rely on a third-party service for after-hours calls, which is costly and inefficient.
“With the implementation of healow Genie, we expect patient engagement and satisfaction to be elevated and costs to be reduced by automating critical functions such as appointment scheduling, prescription management, and referral handling.”
Maryland Endocrine offers specialised endocrine services, addressing conditions like pituitary disease, thyroid disease, diabetes, and parathyroid disorders.
The practice is recognised for its comprehensive evaluations and treatments, and its commitment to accessible and efficient healthcare services.
Founded in 1999, eClinicalWorks has been at the forefront of digitising healthcare with its cloud-based Electronic Health Records and Practice Management solutions.
It serves over 180,000 providers and supports various healthcare facilities in managing revenue cycles, patient relationships, and Population Health initiatives.
healow Genie is designed to enhance patient engagement by simplifying appointment management and improving access to healthcare resources.
It offers patient self-service, intelligent assistance, and automated after-hours services to reduce administrative burdens and operational costs while elevating patient satisfaction.
eClinicalWorks CEO and co-founder Girish Navani said: “We are incredibly excited to partner with Maryland Endocrine with the integration of healow Genie to strengthen patient engagement at its facilities.
“Our objective is to usher in a paradigm shift in healthcare practices facing challenges with call centre operations.
“The integration of healow Genie, an AI-powered tool, optimises operations and boosts patient satisfaction with its efficient and intelligent capabilities.”
